Your Questions Answered
Delivery Information
Just so you’re aware we work on a made-to-order basis, which
means we only start creating your piece once the order is placed.
We do this for a reason — not just to maintain quality, but
because it’s better for the planet. By avoiding mass production, we don’t
create excess stock that ends up sitting in a warehouse or worse — going into
landfill.
Every item is made with intention, for someone who actually
wants it. Less waste, less impact, and a more sustainable way to wear what you
believe in.
Note: Orders are shipped Monday to Friday excluding UK public holidays.
Please allow up to 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
Deliveries to the UK
- Delivery Costs £4
- Free tracked shipping on orders over £90
Deliveries to the EU
- Tracked Delivery Within 7 business Days and costs 5 Euro
- Free Delivery On Orders over 110 Euro
- All EU taxes and duties are included—no extra charges at delivery.
Deliveries to the Rest of The World
- Tracked Delivery Within 7 business Days and costs £8
- Custom & Duties maybe required to be paid by you prior to delivery. We do not control this as this is determined by each specific country
How do I track my order
Tracking your order is simple.
Click this link below:
Enter your email address and we will send you a code to log in.
From there you will see the latest information about your order status.
How do i request a return / exchange
Requesting to return or exchange your item is simple.
Click this link: Start a return or exchange
You will need your order number and email address ready
Return Policy
HOW CAN I MAKE A RETURN?
We accept returns on unworn product(s) sent back in the original condition with the original packaging.
Returns are accepted 30 days
from the delivery date. Please contact customer services to receive the return address.
You are responsible for the cost of your returns. Returns are typically processed within 24 hours of receiving the product. If you have any questions please contact us through our email or contact page.
We will notify you once we have refunded your payment. Payment will be made to the original method of payment. Please note this may take up to 10 days depending on your provider.
EXCHANGES
Afterhrs offer hassle free exchanges.
Requesting to return or exchange your item is simple.
Click this link: Start a return or exchange
You will need your order number and email address ready
DAMAGED AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable
items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Requesting to return or exchange your item is simple.
Click this link: Start a return or exchange
You will need your order number and email address ready
Still Have Questions?
Please get in touch and we will respond to you as quickly as possible. Please leave as much information as possible to enable us to help you.
